Hello Beauty Service - On-Demand Home Service Flutter App with Complete Solution

Refund Policy

At Hello Beauty, we value our customers and are committed to providing a fair and transparent booking experience. This Refund & Cancellation Policy explains how cancellations and refunds are handled for salon services booked through our website or mobile application, in line with the Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian laws.

1. Appointment Cancellations

Customers may cancel an appointment anytime up to 24 hours before the scheduled service.
No cancellation fee will be charged for cancellations made within this window.
Cancellations made less than 24 hours before the appointment will not be eligible for a refund.

2. Rescheduling

Customers may reschedule an appointment up to 24 hours in advance at no extra cost.
Rescheduling requests made within 24 hours of the appointment time will be treated as a cancellation.

3. No-Show Policy

If a customer fails to attend an appointment without canceling in advance, the booking will be marked as a no-show.
No-shows are non-refundable.

4. Refunds

Refunds will be issued only in the following cases:
- Prepaid appointment canceled by the customer at least 24 hours before the scheduled time.
- Service not delivered due to a cancellation from Hello Beauty’s side.
- Duplicate or incorrect payment due to a technical error.
Refunds will be processed to the original payment method within 7–10 business days of approval.
In case of delays, customers may reach out to their payment provider/bank for assistance.

5. Non-Refundable Services

Payments for services already availed are non-refundable.
Gift cards, promotional vouchers, or discounts are non-refundable and non-redeemable for cash.

6. Compliance with Indian Consumer Law

This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 and other applicable laws in India.
Customers have the right to receive transparent cancellation and refund terms before confirming any booking.
If a customer has a grievance regarding refunds, they may contact our Grievance Officer (details below).